FAQS

WHY SELF STORAGE?

·         For the homeowner, self-storage is obvious.  Whether buying, selling, renovating, moving or downsizing, self-storage is generally the most cost effective option.

·         For the business professional,  self-storage is advantageous for record retention or other business needs.  As a business person, consider how much you are paying for each cubic foot of storage and I assure that for items that are not frequently needed on-site, self-storage is less expensive.

CLIMATE-CONTROLLED OR CONVENTIONAL STORAGE?

Climate-controlled space is for all items that would be damaged by fluctuations in temperature or humidity; this includes but not limited too, books, upholstered furniture, bedding, clothing, documents and records.  Conventional storage is for yard and most garage items.

WHAT CANNOT BE STORED IN SELF-STORAGE?

Hazardous items such as, explosive, caustic, corrosive or toxic materials are not permitted.  Items that fit this description, include but are not limited to, containers of gasoline, diesel or kerosene oil, paint, acetone and compressed gas.

HOW MUCH SPACE DO I NEED?
No two people have the same storage requirements. OmniStorage has sizes to fit nearly every storage need.  Our on-site managers can help you decide on which size is appropriate for your situation. You can also visit our Storage Selector  section to find the right size for your needs.

WHAT ARE YOUR STORAGE RATES?
OmniStorage offers competitive rates. You can find specific rental rates by visiting our Storage Selector Tab. 

WHAT ARE MY ACTUAL MOVE-IN COSTS?
The one-time administration fee of $15.00 (which includes the cost of the lock) and 1^st month’s rent are due upon signing a Rental Space Agreement. 

WHAT IS THE MINIMUM/MAXIMUM TIME THAT I CAN STORE?
There is no maximum to how long you can store as a tenant, but the minimum rental period is 1 month.  

HOW LONG WILL IT TAKE TO MOVE-IN?
The entire rental process should take less than 10 minutes.  Please keep in mind that the time may vary, depending on whether there are other customers ahead of you when you arrive.  

WHAT DOCUMENTATION DO I NEED TO RENT A UNIT?
A government issued photo ID, such as a driver’s license or passport is required to lease a unit.

ACCEPTABLE FORMS OF PAYMENT?
We accept Cash, Visa, MasterCard and Checks. You can pay monthly, quarterly, semi-annually or annually, whichever suits you.  We offer a 10% discount for units prepaid annually.  You may also Pay Rent Online.   At our Bolivia location you may pay any time, day or night, at our Kiosk which is located near the office front door.

DO I NEED INSURANCE?
Yes.  Insurance is the tenant's responsibility. You may carry your own insurance. Check your homeowner's or renter's policy to see if you are already covered. If not, you may obtain insurance coverage from a company that specializes in Self Storage insurance. 

SHOULD I MAKE A RESERVATION?
Availability changes on a daily basis. In order to make sure that the space that you want is available when you need it, we recommend that you make an advance reservation.  Go to Reservation Request.

WHAT ARE YOUR HOURS OF OPERATION?

·         Office: Both OmniStorage, Inc. location offices are open 9:00am – 5:00pm, Monday through Saturday.  Both offices are closed Sunday.

·         Gate: At our Bolivia location our gate is open 7:00am – 8:00pm, seven days a week all year long.  At our Shallotte location our gate is open 7:00am – 6:00pm, during Standard Time and 7:00am – 7:00pm, during Daylight Savings Time, seven days a week all year long.